We request proof of payment to verify the transaction and ensure the correct amount is refunded to the right account. While the SMS indicates a potential refund, POP helps us confirm the details and avoid any errors or delays.

Even in cases where there is no formal estate with significant assets, the law requires the proper administration of all financial affairs of the deceased.

A refund is considered an asset of the deceased's estate. To ensure the funds are legally and correctly distributed, we must receive official documentation that confirms the person authorized to act on behalf of the deceased.

‍Executor's Letter of Authority: This document, issued by the Master of the High Court, officially appoints a person to act as the executor of the estate.

‍Letter of Insolvent Estate: This letter confirms that the deceased's liabilities exceeded their assets, and the estate must be managed according to the Insolvency Act.

This requirement is a standard legal procedure that protects the surviving spouse, our company, and any potential creditors by ensuring the refund is handled in full compliance with the law.

Refunds go through a verification and processing cycle to ensure accuracy and compliance with financial regulations. This includes internal checks, bank processing times, and confirmation of account details. We aim to complete this within 7–14 business days.

If your refund has not been processed within the estimated 7-14 working days, please contact our accounts department directly. We will investigate the status of your refund and work to resolve any issues as quickly as possible.

You can reach us by:
Email: accounts@ampath.co.za
Phone: 012 678 1001

Refunds are processed per account and service. If one account qualifies for a refund while another remains unpaid, the system may still trigger a refund notification. We recommend you contact our Customer Service team on accounts@ampath.co.za to supply consent to transfer your credit to the outstanding account.

We understand that receiving a refund notification and then being told it can't be processed is frustrating. This happens because the refund is directly tied to the final status of your account.In many cases, an outstanding account is pending feedback from your medical aid. Until we receive confirmation from them, the full amount owed on your account is not yet finalized.

To avoid issuing an incorrect refund and to properly settle all claims, we must wait for the medical aid's feedback.This process ensures that your account is correctly reconciled and that you receive the accurate refund amount once all claims and payments have been finalized. We appreciate your patience while we await this feedback.

Medical aid claims are subject to approval and may not always cover the full amount. If there's uncertainty or delay in confirmation, we may issue a payment request to avoid service disruption. If your medical aid later pays the account, any overpayment will be refunded accordingly.

When a guarantor is involved in an agreement, they have a legal and financial interest in the account. Even if you have made the payment, the guarantor remains a party to the contract. To ensure the refund is handled correctly and to protect all parties, including the guarantor, from potential liability, their consent is a necessary legal and procedural step. This process confirms that the guarantor agrees to the termination or amendment of the agreement and the return of funds, thereby releasing them from any future obligations related to that specific transaction.

Yes, you can. If you prefer to keep the credit on your account instead of receiving a refund, you may do so. The credit will remain available and can be applied toward a future service.Please inform our accounts department of your decision when you submit your refund request. They can assist you with this process and ensure the credit is correctly applied to your account.

Refunds are processed based on the original payment amount. Unfortunately, interest is not applicable unless stipulated by a formal agreement or legal ruling. We strive to process refunds promptly to minimize any inconvenience.

We use a secure refund link to protect your financial information. This link directs you to a safe, encrypted portal where you can securely enter your details. This process is a standard security measure designed to prevent fraud and ensure your refund is paid directly to you.We understand that this method may not be suitable for everyone. If you are not comfortable using the link or find it difficult to navigate, please do not hesitate to contact our accounts department directly. We are happy to assist you by phone or provide an alternative method for your refund. You can reach our accounts team at 012 678 1001 or by emailing accounts@ampath.co.za